TDN Meeting – December 2015

Our final meeting of the year was one of the best attended, with 14 of us gathered to discuss two models of how people relate to each other, and how we can use those to improve the learning experience for our clients.

Games Theory and How it Plays Out in Training

Mary Anne Trotman stepped in at the last minute to give us a very succinct and useful introduction to some aspects of Transactional Analysis, focussing on Eric Berne’s ideas about game-playing. We focussed on Level 1 games, those that are played out overtly, in public. Mary Anne used the “Why don’t you/Yes, but” game as one example. We had a great discussion about how that and other games might appear in the training room. We shared ideas on how to ‘step out’ of the game-playing and disrupt the predictability that players are looking for. There were lots of ideas there that merit further thought.

Trust

In the afternoon, Sue Carruthers introduced us to two models on trust and how we could use those in the sphere of professional services. One model was based on the concepts of Credibility, Reliability, Connection and Showing You Care, where we could use the idea of ‘pushing’ information about ourselves vs ‘pulling’ by focussing on the other person. The second concept was David Rock’s SCARF model, based on the neurological principles of allaying threat and offering rewards in the areas of status, certainty, autonomy, relatedness and fairness.

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